It’s very simple!
1) Spend money in our shop
2) Get points
3) *Redeem those points for exclusive prizes at Loyalty Rewards page.
*Applies only to registered users
Loyalty Tiers are the levels of loyalty of our customers! The higher your Tier is, the more points per purchase you get. For example, a Bronze Tier holder will get 1 point for $1 spent, while a Dragon Tier will get 1.75 points for $1 spent.
There are 4 Loyalty Tiers:
Bronze Tier - For new users and customers who spent up to $299
Steel Tier - For customers who spent from $300 to $1499
Rune Tier - For customers who spent from $1500 to $2999
Dragon Tier - For customers who spent over $3000
Once you have logged into your Probemas account, check the top right corner: go to the Account Loyalty page and you will find all information there!
Tier level is based on your total money spent in the last 365 days.
Loyalty points will be added to your account right after your order status changed from 'Pending' to 'Delivered'.
No, Loyalty Points will be generated only for purchases made after 18th of June, 2019 (once our website design changed). However, your past purchases will still be used to determine your Loyalty Tier!
All calculations are based on the USD rate. If you purchase in a different currency, we will do the purchase value conversion according to the currency exchange rate, and will assign Loyalty Points based on the USD value of the order. The process is fully automatic!
To do that, go to the Loyalty Rewards page: https://probemas.com/loyalty-program/store
No! Your Loyalty Tier and Loyalty Points are permanently assigned to your Probemas account!
No. To receive Loyalty Points, you have to be a registered Probemas customer.
If you had an active Probemas account at the time, don’t worry. Send us an e-mail with your order information, and your order will be assigned to your Probemas account within 7 business days.
Yes! As the matter of fact, we can offer you a “status match”. Send us an e-mail to [email protected] with your Probemas account e-mail and your purchase history at a competing website, and if your information is verified and approved, you will receive a corresponding Loyalty Tier at !*
*The highest possible Loyalty Tier acquired through status match is Rune.