Reward Chests

When you buy on our website, you earn Loyalty Points based on your loyalty rank. As you spend more, your rank increases. You can then redeem Loyalty Points for different prizes and rewards. Learn more about our Loyalty Program here.

In order to redeem chests or purchase raffle tickets, it is necessary to be logged in to your Probemas account. Once you have accumulated enough points, simply select the 'Redeem' button located next to the chests you wish to redeem.

Most rewards are delivered within 5 Minutes. If at the time it's not possible to get the item from GE, we might trade your item's value in gold instead.

Yes, you can open as many cases as you want and pick all items together in one trade.

Sure you can! All rewards history is saved and you can pick up your items at any time within 7 days after redemption.

Yes, you can. If the item you won is a P2P item we will deliver your item's value in gold instead.

You might either earn points by buying things from us like gold, items, accounts, etc. or buy points directly on this page.

We sell a limited amount of entries and then do a Livestream on Discord to find out who won.

Join our Discord community for more information and discussion about raffles. 
https://discord.gg/Probemas

Loyalty Rewards are visible only for users with Iron+ Loyalty Levels. If you have been buying gold from other websites, we can status-match you based on how much you spent at other sites. Please send screenshots of your ordering history or payment receipts to support@probemas.com and we'll upgrade your Loyalty Level accordingly.

Feel free to check out our contact page to see more options on how you can reach us.