General Information

Provided below are the Terms of Service (further referred to as “Terms”) which outline the list of policies and terms utilised at probemas and/or its affiliated companies (hereafter referred to as “probemas”). By creating an account and/or placing an order at our website, you express your explicit consent and agreement to these terms.

Personal Information and Sensitive Data

In order to ensure and improve the quality of provided services, probemas may collect, store and use personal information (excluding categories outlined in Section 2), which includes, but is not limited to:

  • a) device information, such as device type, operating system which is being used on the device, browser type (including its versions)
  • b) ISP information, such as IP address and geographical location
  • c) information, related to any aspect of our provided services (which includes, but not limited to, Signup, order placement, delivery process and rendering of other services)
  • d) information related to the identity confirmation
  • e) information which is related to the activities on our website and provided by Google Analytics
  • f) any other information, which may be deemed relevant and which you shall provide of your own accord

You agree that your information, related to the categories outlined above, shall not be any of the following:

  • a) spoofed
  • b) fabricated or forged
  • c) false
  • d) misleading
  • e) obtained through fraudulent means

Any information you are additionally requested to submit shall be provided via means specified by an authorised probemas representative. probemas shall not be held liable for any possible data breach should you provide the requested information by any means of transfer not provided by a probemas authorised representative.

Privacy Policy

Any of your provided information which is in any way related to your identity and personal data (including your financial information and the categories, outlined in Section 1) shall not be used, abused or misused by probemas. We do not store credit card details nor do we share customer financial details with third parties. Your personal data shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual expressed by the agreement to the Terms or as required by law.

Provided Products and Services

The list of provided products and services is available (but not limited to) on our webpage, www.probemas.com, and any of the content pages related to it. You may request additional information about full list of services by contacting an authorised probemas representative via means available at our “Contact us” page (http://probemas.com/contact-us)

Prices and fees

The prices which are shown on our pages constitute “prices per unit”. You may use our provided calculator to see the final price of your order. The final price shall also be provided during Checkout, where you can check the size of your order to ensure that it is correct. You may also change the currency which is available at our calculator. probemas shall not be held liable for any additional expenses related to currency conversion imposed by any Payment Processor.

The description of the charges shall be specified by the relevant Payment Processor. Relevant information may also be requested by contacting an authorised probemas representative. By proceeding to checkout, you therefore agree that the relevant charges shall be recognised.

Product Descriptions

probemas puts extensive effort to ensure that our product descriptions are coherent, clear and accurate. You may contact our authorised representative via means provided at our “Contact us” page (http://probemas.com/contact-us) and request additional information and explanation about the provided services. Should you deem the descriptions of the products or services inaccurate or misleading at any point before the merchandise has been delivered, you are entitled to request a refund. However, you agree that your participation in the process of an order that was delivered shall constitute consent that the product descriptions were accurate. Delivered orders therefore shall not be subject to disputes related to merchandise or services not matching their original description.

Refund Policy

Should you decide to cancel the delivery of ordered merchandise, you are entitled to request a refund at any point prior to the delivery. However, payments for orders which were successfully delivered shall not be refunded for any reason. probemas also reserves the right to refuse service, if deemed necessary, and refund any relevant transactions. Refund details and relevant timeframes shall be provided by an authorised probemas representative that can be contacted via means available at our “Contacts” page (http://probemas.com/contact-us).