Terms and Conditions

Probemas.com is owned and regulated by Virtual Gaming Solutions LP (Company) registered at 272 Bath Street, Glasgow, G2 4JR, United Kingdom. When visiting or using the website you automatically accept our Terms and Conditions. The company has the right to change Terms and Conditions at any time without notice. It is the customer's responsibility to be aware of the Terms and review them regularly.

Definition of terms:

Probemas -Owners and operators of Probemas.com

You -Customers and users & visitors of Probemas.com

Services -Any service provided by Probemas.com, including the in-game transfer of digital items.

General Information

Provided below are the Terms and Conditions(further referred to as “Terms”) which outline the list of policies and terms utilized at Probemas and/or its affiliated companies (hereafter referred to as “Probemas”). By creating an account and/or placing an order at our website, you express your explicit consent and agreement to these terms.

Disclaimer

Probemas.com is not affiliated in any form or fashion with Jagex LTD the creator of “RuneScape”. Probemas.com is not affiliated nor owned by any company except Virtual Gaming Solutions LP. RuneScape® is a registered trademark of Jagex Limited 2020.

Provided Products and Services

The list of provided products and services is available (but not limited to) on our webpage, www.probemas.com, and any of the content pages related to it. You may request additional information about the full list of services by contacting an authorized Probemas representative via means available at our “Contact us” page (https://probemas.com/contact-us)

Prices and Fees

The prices which are shown on our pages constitute “prices per unit”. You may use our provided calculator to see the final price of your order. The final price shall also be provided during Checkout, where you can check the size of your order to ensure that it is correct.

The description of the charges shall be specified by the relevant Payment Processor. Relevant information may also be requested by contacting an authorized Probemas representative. By proceeding to checkout, you, therefore, agree that the relevant charges shall be recognized.

Product Descriptions

Probemas puts extensive effort to ensure that our product descriptions are coherent, clear, and accurate. You may contact our authorized representative via means provided at our “Contact us” page (https://probemas.com/contact-us) and request additional information and explanation about the provided services. Should you deem the descriptions of the products or services inaccurate or misleading at any point before the merchandise has been delivered, you are entitled to request a refund. However, you agree that your participation in the process of an order that was delivered shall constitute consent that the product descriptions were accurate. Delivered orders therefore shall not be subject to disputes related to merchandise or services not matching their original description.

Order Delivery

Under no circumstances will we ask you for your order back after it has been delivered.

Refund/Return Policy

Should you decide to cancel the delivery of ordered merchandise, you are entitled to request a refund at any point prior to the delivery. All goods we sell are digital goods and all sales are final. Therefore, payments for orders which were successfully delivered shall not be refunded or returned for any reason. Probemas also reserves the right to refuse service, if deemed necessary and refund any relevant transactions. Refund details and relevant timeframes shall be provided by an authorized Probemas representative that can be contacted via means available at our “Contacts” page (https://probemas.com/contact-us).

Identity Verification

For certain payment methods, we might require additional verification information. This information will be used solely to prevent fraud. The information we might request may include but is not limited to the following:

-Social media verification

-Government-Issued Photo ID

-Phone Number

-Other

Probemas.com reserves the right to refuse business with you if you do not complete the requested identity verification.

Fraud

Use of a VPN/Proxy/VPS service will result in the immediate termination of any and all services provided to you by Probemas. If a circumstance occurs where your payment is reversed following a completed order by Probemas , Probemas reserves the right to deduct the reversed amount from future orders made by you. Probemas reserves the right to seize payments if this circumstance occurs in order to reimburse Probemas for damages done.

Character Termination

By buying goods on Probemas.com you take all risks regarding your in-game account/character. We do not take any responsibility if the customer account receives a penalty for using our services. However, this is not likely that will occur.

Rewards and Loyalty Points

Rewards Redemption

Rewards earned through the Website must be redeemed within 14 days of issuance. If unclaimed within this period, the Rewards will automatically expire and cannot be reinstated.

Rewards are non-transferable and can only be used by the account holder who earned them.

The Company reserves the right to modify or terminate the Rewards program at any time without prior notice.

Loyalty Points Usage and Expiration

Loyalty Points are earned through purchases, promotional events or purchased directly on the Website.

All Loyalty Points, whether earned from purchases, promotions, or purchased directly will expire after two (2) years of customer inactivity, where inactivity is defined as no orders being placed on the Website within the specified time frame.

Expired Points cannot be reinstated or reclaimed under any circumstances.

Probemas reserves the right to review, adjust, or void Loyalty Points in cases of suspected fraudulent activity or misuse.

Account Inactivity

"Inactivity" is defined as a lack of order placement for a continuous period of two (2) years.

During periods of inactivity, Loyalty Points earned from purchases, promotions, or purchased directly will automatically expire.

Amendments to Terms

Probemas reserves the right to modify these Terms at any time. Updates will be posted on the Website, and continued participation in the program constitutes acceptance of the modified Terms.

By participating in the Rewards and Loyalty Points Program, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

For customer service inquiries or disputes, You may contact us by email at support@probemas.com

Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.