Terms of Service


General Information

Provided below are the Terms of Service (further referred to as “Terms”) which outline the list of policies and terms utilized at probemas and/or its affiliated companies (hereafter referred to as “probemas”). By creating an account and/or placing an order at our website, you express your explicit consent and agreement to these terms.

Services description

We provide middlemanning service between players who are willing to sell and players who are willing to buy virtual in-game currencies. We do not hold or own any in-game currencies ourselves.

Personal Information and Sensitive Data

In order to ensure and improve the quality of provided services, probemas may collect, store and use personal information (excluding categories outlined in Section 2), which includes, but is not limited to:

  • a) device information, such as device type, operating system which is being used on the device, browser type (including its versions)
  • b) ISP information, such as IP address and geographical location
  • c) information, related to any aspect of our provided services (which includes, but not limited to, Signup, order placement, delivery process and rendering of other services)
  • d) information related to the identity confirmation
  • e) information which is related to the activities on our website and provided by Google Analytics
  • f) any other information, which may be deemed relevant and which you shall provide of your own accord

You agree that your information, related to the categories outlined above, shall not be any of the following:

  • a) spoofed
  • b) fabricated or forged
  • c) false
  • d) misleading
  • e) obtained through fraudulent means

Any information you are additionally requested to submit shall be provided via means specified by an authorized Probemas representative. Pobemas shall not be held liable for any possible data breach should you provide the requested information by any means of transfer not provided by a Probemas authorized representative.

Provided Products and Services

The list of provided products and services is available (but not limited to) on our webpage, www.probemas.com, and any of the content pages related to it. You may request additional information about the full list of services by contacting an authorized Probemas representative via means available at our “Contact us” page (https://probemas.com/contact-us)

Prices and fees

The prices which are shown on our pages constitute “prices per unit”. You may use our provided calculator to see the final price of your order. The final price shall also be provided during Checkout, where you can check the size of your order to ensure that it is correct. You may also change the currency which is available at our calculator. Probemas shall not be held liable for any additional expenses related to currency conversion imposed by any Payment Processor.

The description of the charges shall be specified by the relevant Payment Processor. Relevant information may also be requested by contacting an authorized probemas representative. By proceeding to checkout, you, therefore, agree that the relevant charges shall be recognized.

Product Descriptions

Probemas puts extensive effort to ensure that our product descriptions are coherent, clear, and accurate. You may contact our authorized representative via means provided at our “Contact us” page (https://probemas.com/contact-us) and request additional information and explanation about the provided services. Should you deem the descriptions of the products or services inaccurate or misleading at any point before the merchandise has been delivered, you are entitled to request a refund. However, you agree that your participation in the process of an order that was delivered shall constitute consent that the product descriptions were accurate. Delivered orders therefore shall not be subject to disputes related to merchandise or services not matching their original description.

Refund Policy

Should you decide to cancel the delivery of ordered merchandise, you are entitled to request a refund at any point prior to the delivery. However, payments for orders which were successfully delivered shall not be refunded for any reason. Probemas also reserves the right to refuse service, if deemed necessary, and refund any relevant transactions. Refund details and relevant timeframes shall be provided by an authorized Probemas representative that can be contacted via means available at our “Contacts” page (https://probemas.com/contact-us). The payment processing fee of 3% on the original payment will not be returned in case of a refund.


Additional Terms and Conditions; EULAs

When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COMLimited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website.

In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing.

With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.


For customer service inquiries or disputes, You may contact us by email at [email protected]

Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected]

Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.


Virtual Gaming Solutions LP 

272 Bath St, Glasgow G2 4JR, United Kingdom