Your account and orders
When you register an account or place an order at Probemas certain basic information will be collected from you and stored in our database. Your email, IP location and time stamps will be collected and used to electronically contact, address and help you as a customer. Additionally, if you choose to stay logged on to your registered account, a cookie will be stored on your computer.
Besides a manual registration, you can log in via Facebook in which case the email address and name registered with your Facebook account will be stored in our database together with an automatically generated and completely random password. When you log in via Facebook we will also find out whether you have liked our Facebook fan page or not.
Should you wish to terminate your account with us you must contact our live chat or send an email to [email protected] instructing us to do so. Your account including all personal information will be deleted within 48 hours.
Social sharing and feedback
You can also like our Facebook fan page in which case your profile photo and a link to your profile may be featured in our Facebook widget in the right sidebar. It will most likely only be displayed to your actual Facebook friends in the event that they visit this website. If you don't want this you must unlike our Facebook fan page.
Everything that is written in the Live Chat will be stored on our server together with your IP location. Any information you provide us within the pre-chat survey will be stored as well. Only we have access to this information and we screen it regularly to control that our customer service is satisfactory and that deliveries have been carried out in case of a dispute with a customer. Our Facebookpage is also connected to our live chat application so if you message us on Facebook the message will be stored on our live chat server. All communication to and from our live chat server is encrypted with 2048-bit SHA256 and we employ the highest safeguards to prevent unauthorized access to server.
In case an order necessitates delivery to your in-game account, we will collect your in-game account name during checkout, or alternatively via live chat or email. In case an order necessitates direct access to your in-game account, we will collect your in-game account name, password and pin codes (if applicable) during checkout, or alternatively via live chat or email.
We will use your email address to send you updates on your order status, receipt of purchase and confirmation of delivery. Your order status is also accessible on this website via the order history section of your registered account.
We might send you weekly or monthly offers via email in case you have manually signed up for our newsletter, placed an order with us and/or registered a user. If you place an order with us or abandon cart we may also send a one-off follow-up email offering time-limited discount. The content of our emails will be based on your order history and game preferences and will only pertain to services accessible on our website. You can opt out of advertisement at any time by clicking the one-click unsubscribe link at the bottom of any such email.
If you like us on Facebook or follow us on twitter we will regularly send you advertisements in your newsfeed for services accessible on this website as well as general online gaming info. You can opt out of receiving any such info by unfollowing or unliking us.
Additionally, when you visit our website there will be a cookie stored on your computer that will allow us to target you with our ads when you visit any website that shows Google advertisements. This cookie has an expiration time of 30-90 days. You can opt out of our advertisement on Google and it's search partners by changing your personal google ads settings.
There is also a cookie stored on your computer that allows us to advertise directly in your facebook newsfeed. This cookie has an expiration time of 60-180 days depending on if you ordered something or just visited the website. You can opt out of this advertisement by clicking on the check mark icon situated at the top right of the ad.
Storage and security
We protect the privacy and integrity of the information we collect by employing appropriate administrative protocols, technical safe guards and physical security controls. The information we collect is stored on computers located in a controlled, secure facility protected from physical and electronic unauthorized access, use or disclosure. We transmit the information used by our external service providers for the specific outsourced operations listed above across public and private networks via recognized encryption technologies, such as Secure Sockets Layer (SSL) software, which encrypts the information you input.
Although we follow the procedures outlined above, no method of transmission over the Internet or method of electronic storage is 100% secure. Thus, while we employ commercially available means to protect your information, we can not guarantee its absolute security.
Removing your information
If you wish to delete your account registered with us and/or any order information you must first prove ownership of the email address registered with your account or associated with the orders in question. After that we may need up to 3 days to process the request.
Compliance with legal authorities
To enforce our or a customer's legal rights, in compliance with local, state, federal and international law, we may disclose information to law enforcement agencies.
You may contact us at [email protected]