Frequently Asked Questions
You can try our free Demo test cases to see how rewards work.
To redeem other cases, you must be logged in to your Probemas account. If you have enough Points just click the 'Redeem' button next to the case you're looking to redeem.
Loyalty Rewards are visible only for users with Iron+ Loyalty Levels. If you have been buying gold from other websites, we can status-match you based on how much you spent at other sites. Please send screenshots of your ordering history or payment receipts to [email protected] and we'll upgrade your Loyalty Level accordingly.
Mostly delivery is instant. We will deliver your reward right after redemption. If at the time it's not possible to get the item from GE, we might trade your item's value in gold instead.
The chance to hit Item is 1 in 50 (2%).
Sure you can! All rewards history is saved and you can pick up your items at any time within 7 days after redemption.
Yes, you can open as many cases as you want and pick all items together in one trade.
Yes, you can. If the item you won is a P2P item we will deliver your item's value in gold instead.
All registered users get points for buying gold from our website. If your loyalty level is Bronze you will get 1 point per $1 spent. The higher your level is the more points you'll get per each dollar spent.